Returns & Refunds

Our Promise

We want you to love your coffee. If something isn't right, we'll make it right.

Quality Issues

If your coffee arrives damaged, stale, or doesn't taste as it should, please contact us within 14 days of delivery. We'll either:

• Send a replacement at no charge, or
• Issue a full refund

We may ask for a photo of the product or packaging to help us understand what went wrong.

Changed Your Mind?

Coffee is a perishable product that we roast fresh for each order. For this reason, we can't accept returns for change of mind.

However, if you ordered the wrong product or need to change your order, contact us immediately – if we haven't started roasting yet, we can usually make changes.

Lost Packages

If your order doesn't arrive within the expected timeframe, please check:

1. The tracking information in your shipping confirmation email
2. With neighbours or in safe places where packages are sometimes left

If you still can't locate your order, contact us and we'll investigate with the carrier. For genuinely lost packages, we'll send a replacement.

How to Contact Us

For all returns and refund queries, please email [email protected] with your order number and a description of the issue.

We aim to respond within 1 business day.